Contact information
Contact Information
Thank you for visiting Kaidan Designs.
If you have any questions regarding our products, orders, shipping, returns, or custom requests, please feel free to get in touch.
Customer Support
We aim to respond to all enquiries as soon as possible during normal business hours.
Website
www.kaidandesigns.com
EMAIL: kaidan.design@gmail.com
Order Enquiries
For faster assistance regarding an existing order, please include:
- Your full name
- Order number
- Product purchased
- Details of your enquiry
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery and include:
- Photos of the product
- Photos of the packaging
- Your order number
Custom Orders & Collaborations
We welcome enquiries regarding:
- Custom timber pieces
- Business or commercial orders
- Product collaborations
- Wholesale opportunities
Please contact us through our website or Etsy store to discuss your project.
Response Times
We aim to respond within:
- 1–2 business days for general enquiries
- Longer during peak periods, weekends, or public holidays
Thank you for supporting Australian handmade craftsmanship.