Shipping policy

Shipping Policy

Thank you for shopping with Kaidan Designs. We take great care in packaging and shipping our handcrafted timber products to ensure they arrive safely.

Processing Times

As many of our products are handmade to order, processing times may vary depending on product type and order volume.

Estimated production times will be shown on the product listing where applicable.

Please note:

  • Custom orders may require additional time
  • Peak periods and public holidays may affect dispatch times

Shipping Within Australia

We currently ship Australia-wide using trusted postal and courier services, including Australia Post.

Shipping times are estimates only and may vary depending on:

  • Your location
  • Courier delays
  • Weather events
  • Peak delivery periods

Typical delivery timeframes:

  • Metro areas: 2–7 business days
  • Regional areas: 3–10 business days

Shipping Costs

Shipping costs are calculated at checkout unless stated otherwise.

Some products may include free shipping within Australia.

Packaging

All products are carefully packaged using protective materials to minimise the risk of damage during transit.

For larger or fragile items, additional protective packaging such as bubble wrap, reinforced corners, and oversized boxes may be used.

Tracking Information

Where available, tracking details will be provided once your order has been dispatched.

Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the parcel if required.

Incorrect Shipping Details

Please ensure your shipping address is correct before completing your order.

Kaidan Designs is not responsible for delays or lost parcels caused by incorrect shipping information supplied by the customer.

Damaged Parcels

If your order arrives damaged:

  • Please contact us within 48 hours of delivery
  • Include photos of the item and packaging
  • Keep all original packaging materials where possible

We will work with you and the shipping provider to resolve the issue as quickly as possible.

Lost or Delayed Parcels

Once an order has been handed to the postal or courier service, delivery times are outside our control.

If your parcel appears delayed or lost, please contact us and we will assist in lodging an enquiry with the carrier.

International Shipping

International shipping availability may vary depending on the product and destination country.

Customers are responsible for:

  • Import duties
  • Taxes
  • Customs fees
  • Any additional charges imposed by their country

Contact Us

For shipping enquiries, please contact:

Email: kaidan.design@gmail.com